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Compliance Privacy Policy

Privacy Policy

Last update: May 13, 2023

The General Data Protection Law (LGPD) is Brazil's main regulation aimed at protecting personal data and came into force on September 18, 2020. It means that all data protection laws, norms, directives, regulatory requirements, and codes of practice applicable to the provision of Payment Services, including any changes to them and any standards or associated instruments, including Brazil's General Data Protection Law, Federal Law No. 13.709/2018.

Who does the LGPD apply to?

The LGPD applies to all organizations, established in Brazil or not, that process personal data in order to offer or supply goods or services to individuals in Brazil.

The LGPD also applies to organizations that collect and process personal data in Brazil. Personal data is any information related to an identified or identifiable natural person.

Are SmartFastPay's services compliant with the LGPD?

We can confirm that all of SmartFastPay's services can be used in compliance with the LGPD. This means that, in addition to the benefits offered by all the measures already taken by SmartFastPay to maintain the security of the services, we look after your privacy (and that of your customers) with commitment and seriousness in your transactions.

International Transfers

Our operations are supported by a network of computers, cloud-based servers, and other infrastructure and information technologies, including, without limitation, third-party service providers.

The aforementioned parties may be established in jurisdictions other than yours and outside Brazil. These countries do not always offer an equivalent level of privacy protection. We take specific measures, in accordance with Data Protection Laws, to protect the transfer of your Personal Data, including data transfer in accordance with intra-company contracts or contractual protections. Please contact us for more information on this.

If you conduct transactions with parties outside Brazil or connect our Service to platforms, such as social media, outside Brazil, we will be required to transfer your Personal Data to these parties in order to provide the Service requested by you.

Can children use our services?

The Sites and Services are not directed at individuals who are under the age of 18. We do not knowingly collect information, including Personal Data, from children or other individuals who cannot legally use our Sites and Services. If we become aware that we have collected Personal Data from an individual under the age of 18, we will promptly delete it, unless we are legally required to retain such data. Please contact us if you believe we have collected information from an individual under the age of 18.

How do we protect your personal data?

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration.

The security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls. While we are dedicated to securing our systems and Services, you are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the Personal Data we maintain about you is accurate and current.

We are not responsible for protecting any Personal Data that we share with a third party based on an account connection that you have authorized.

General Considerations

SmartFastPay may use all valid and possible means to verify the authenticity of the vouchers, documents, or records submitted by the user;

Without prejudice to the provisions of the agreement between the user and SmartFastPay, if there is an indication of illegality, fraud, or violation of these general conditions, if it can be interpreted that any information, content, or data entered by the user on their site violates these general conditions, or if there is a complaint against the user, SmartFastPay may, at its sole discretion and without the need for prior notice, suspend payment until the situation is clarified.

SmartFastPay may receive daily through the email [email protected] complaints, notifications, complaints, etc. against users who are disrespecting any clause present in the general conditions.

The agreement between the user and SmartFastPay will be terminated, by full right, regardless of any notification or summons, judicial or extrajudicial, in the event of non-compliance by the user with these general conditions.

SmartFastPay reserves the right to modify the rules above at any time, at its sole discretion, regardless of prior notice.

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Top questions answered

FAQ Portal
What does SmartFastPay do? Toggle content

SmartFastPay Technology and Services is a Brazilian company that offers local payment methods for national or international websites. We process payments in local currency or market-specific solutions. To use our services, you must be registered on the partner Sites to whom we offer the services.

As SmartFastPay is a payment and technology company, we do not have the autonomy to cancel and/or decide any internal processes of our partners. Therefore, all information about delivery, tracking, refunds, and other details of your purchase should be requested directly from your shopping site.

How long does it take to confirm my payment? Toggle content

The payment processing time may vary according to the payment method used.

We do not have autonomy over the processing time since we depend on the settlement/confirmation of the bank. When we receive the payment confirmation from the bank, the transaction is automatically approved, and the credit is sent to the purchase site.

If the indicated processing time has exceeded the expected period, we ask that you contact the purchase site sending the payment voucher.

  • PIX: Instantaneous or up to 11 minutes
  • Traditional Boleto: Between 24h to 72h
  • Credit Card: Instantaneous
  • Debit Card: Instantaneous
  • TED Bank Transfer: If made within business hours, TED transfers can take up to 2 hours to be identified by the receiving bank and compensated in your contact's account. However, if transfers are made outside business hours or on weekends, they will be scheduled for the next business day.
  • DOC Bank Transfer: an option for transfers from one bank to another, when performed until 9:59 PM on a business day, the operation is compensated on the next business day. After this time and on weekends and holidays, the credit only occurs on the second business day.

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